Shipping policy
SHIPPING POLICY
Last updated: July 27, 2026
This Shipping Policy applies to purchases made directly from Simple Keeps at https://simplekeeps.com. Simple Keeps is operated by Couturiers LLC.
WHERE WE SHIP
Simple Keeps currently ships physical products only to eligible delivery addresses within the United States and Canada.
Orders with delivery addresses outside the United States or Canada cannot be completed.
Product availability may vary by supplier, postal code, province, state, territory, or carrier. If a product cannot be delivered to the address entered at checkout, we will contact you and cancel and refund the affected item if no reasonable alternative is available.
SHIPPING RATES AND CURRENCY
United States:
• Standard shipping: US$5.99 per eligible order.
• Free shipping: Available on eligible orders with a merchandise subtotal of US$50.00 or more after discounts and before taxes.
Canada:
• Standard shipping: The Canadian-dollar equivalent of US$14.99.
• The final Canadian shipping charge is calculated and displayed in CAD at checkout using Shopify’s applicable currency conversion.
The final shipping charge and currency are displayed before payment. If items from one order arrive in separate packages, customers will not be charged additional shipping unless an additional charge was clearly disclosed before the order was submitted.
ORDER PROCESSING
Most physical-product orders require 1–5 business days for payment verification, order preparation, and supplier processing before shipment.
Weekends and public holidays are not business days.
Handmade, customized, personalized, made-to-order, and pre-order products may require additional production time. Any known additional processing time will be stated on the product page, at checkout, or in an order communication.
Processing time is separate from shipping and delivery time.
ESTIMATED DELIVERY
Estimated transit times begin after an order ships.
United States:
Typically 7–20 business days after shipment.
Canada:
Typically 10–30 business days after shipment.
These are good-faith estimates and are not guaranteed delivery dates.
Remote-area delivery, customs review, carrier disruptions, severe weather, holidays, supplier delays, and other circumstances outside our reasonable control may extend delivery time.
If we learn that an order cannot ship within the promised timeframe, we will provide a revised estimate, cancellation option, or refund when required by applicable law.
DROPSHIPPING AND MULTIPLE PACKAGES
Simple Keeps operates as a dropshipping retailer. Products may be stored, packed, and shipped directly by independent fulfillment suppliers located within or outside the United States and Canada.
Your purchase is from Simple Keeps even when an independent supplier fulfills the shipment.
Items from the same order may:
• Ship from different fulfillment facilities;
• Arrive in separate packages;
• Arrive on different dates; and
• Have different tracking numbers.
CANADIAN CUSTOMS, DUTIES, AND TAXES
Canadian orders may be reviewed by Canadian customs authorities.
Taxes collected by Simple Keeps, if any, will be shown during checkout.
Unless checkout expressly states that duties, import taxes, and brokerage charges are included, the Canadian customer is responsible for any applicable:
• GST/HST;
• PST or QST;
• Customs duties;
• Import fees;
• Brokerage charges; or
• Carrier collection fees.
These charges are assessed by government authorities or carriers and are not controlled by Simple Keeps.
Refusing a package because of a government, customs, brokerage, or carrier charge may result in reasonable return-shipping or handling costs being deducted from a refund, to the extent permitted by law.
SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate delivery address.
Contact us immediately at simplekeeps@couturiersllc.com if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.
If a package is returned because the customer:
• Provided an incorrect or incomplete address;
• Refused delivery; or
• Failed to collect the package,
the customer may be responsible for reasonable return or reshipping costs.
This does not apply when the delivery problem was caused by Simple Keeps, our supplier, or the carrier.
TRACKING
When tracking is available, it will be sent to the email address used for the order.
Tracking information may take several business days to update after a shipping label is created, particularly when a supplier transfers a package to another carrier for final delivery.
DELAYED OR LOST ORDERS
Contact us if:
• Tracking has not updated for an unusual period;
• A package is marked delivered but cannot be located; or
• The estimated delivery period has passed.
We will investigate with the supplier and carrier and provide the remedy required by the circumstances and applicable law.
A “delivered” tracking scan does not automatically eliminate a valid customer claim. Customers should first check with household members, neighbors, building management, and the local carrier when appropriate.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If a product arrives damaged, defective, incorrect, or materially different from its description, contact us within seven days after delivery when reasonably possible.
Include:
• Your order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the packaging; and
• Photographs of the shipping label, when available.
Failure to contact us within seven days does not eliminate the 14-day return-request period stated in our Return and Refund Policy or any consumer right that cannot legally be waived.
RISK OF LOSS
Risk of loss remains with Simple Keeps until the order is delivered to the address provided during checkout or to an authorized recipient.
This does not apply to a loss caused by an incorrect customer-provided address, an unauthorized address change requested by the customer, or a carrier arranged independently by the customer.
DIGITAL PRODUCTS
Digital products are delivered electronically and do not incur physical shipping charges.
Delivery instructions for a digital product will be stated on the product page or provided in the order confirmation.
RETURNS
Returns are governed by our Return and Refund Policy:
https://simplekeeps.com/policies/refund-policy
Do not send a return to our public business address or to the address printed on a package unless Simple Keeps first provides that address in written return instructions.
CONTACT US
Simple Keeps
Operated by Couturiers LLC
7901 4th St N, STE 6857
Saint Petersburg, Florida 33702
United States
Email: simplekeeps@couturiersllc.com
Phone: 407-552-5361
Website: https://simplekeeps.com