FAQ

Frequently Asked Questions

Where does Simple Keeps ship?

We currently ship to customers in the United States and Canada only.

How long does shipping take?

Orders are generally processed within 1–5 business days. After shipment, estimated delivery is 7–20 business days within the United States and 10–30 business days to Canada. These timeframes are estimates, not guarantees. Customs, carrier disruptions, weather, and supplier delays can extend delivery time.

How much is shipping?

Standard U.S. shipping is $5.99. Eligible U.S. orders with a merchandise subtotal of $50 or more receive free standard shipping. Standard Canada shipping is based on US$14.99 and is displayed in Canadian dollars at checkout using Shopify’s applicable currency conversion.

Will my order arrive in one package?

Not always. We use independent suppliers and fulfillment partners, so items from the same order may arrive in separate packages, on different dates, and with different tracking numbers. Separate packages do not create extra shipping charges unless disclosed before checkout.

Can I track my order?

Yes. When tracking is available, it is emailed after the order ships. Tracking may take several business days to update after a shipping label is created.

Can I return my order?

You may request an eligible return within 14 calendar days after delivery. Do not mail a return before receiving written authorization and the correct return address. Review our Return and Refund Policy for eligibility, exclusions, costs, and instructions.

What if my item arrives damaged, defective, or incorrect?

Email us within seven days after delivery when reasonably possible and include the order number and clear photographs. Missing that seven-day request does not eliminate the 14-day return-request period or any consumer right that cannot legally be waived.

Will Canadian customers pay customs charges or taxes?

Possibly. Unless checkout expressly states that duties, import taxes, brokerage charges, GST/HST, PST, or QST are included, the Canadian customer is responsible for charges assessed by government authorities or carriers.

Can I cancel an order?

Contact us as soon as possible. We will attempt to cancel an order that has not entered processing, production, or fulfillment, but cancellation is not guaranteed after fulfillment begins.