Refund policy

RETURN AND REFUND POLICY

Last updated: July 27, 2026

This Return and Refund Policy applies to purchases made directly from Simple Keeps at https://simplekeeps.com. Simple Keeps is operated by Couturiers LLC.

RETURN-REQUEST PERIOD

You may request an eligible return within 14 calendar days after the order is delivered.

A return request must be submitted within this 14-day period. The product does not have to arrive at the return facility within 14 days, but it must be mailed within the timeframe stated in the return authorization instructions.

To request a return, email simplekeeps@couturiersllc.com and provide:

• Your full name;

• Order number;

• Product being returned;

• Reason for the return; and

• Photographs when the product is damaged, defective, incorrect, or materially different from its description.

Do not send a product back before receiving written return authorization and return instructions.

RETURN ELIGIBILITY

To qualify for a change-of-mind return, the product must generally be:

• Unused, unworn, and unwashed;

• In substantially the same condition in which it was received;

• Complete with its original parts, accessories, manuals, tags, and packaging when reasonably available; and

• Free from customer-caused damage, odors, stains, pet hair, or alterations.

Opening packaging solely to inspect a product does not automatically make it ineligible for return.

We may request photographs or other reasonable information before authorizing a return.

RETURN SHIPPING

For an approved change-of-mind return, the customer is responsible for return-shipping costs.

Use a trackable shipping service and retain the shipping receipt and tracking number. Simple Keeps is not responsible for a customer return that is lost before it reaches the authorized return facility.

Original shipping charges are not refundable for a change-of-mind return.

If a product arrives damaged, defective, incorrect, unsafe, or materially different from its description, Simple Keeps will provide the remedy required by applicable law. This may include:

• A replacement;

• A full or partial refund; or

• Reasonable return-shipping costs.

Do not purchase return postage for a damaged, defective, or incorrect product unless Simple Keeps authorizes it in writing.

RETURN ADDRESS

Simple Keeps uses multiple dropshipping suppliers and fulfillment facilities. The correct return address may be different from:

• Our public business address;

• The supplier’s original shipping address; or

• The address printed on the package.

Do not mail a return to Couturiers LLC’s public business address or to the address shown on the original package unless we specifically provide that address in written return instructions.

A return sent to an unauthorized address may be delayed, refused, or lost and may not qualify for a refund.

CANADIAN RETURNS

Canadian customers are responsible for approved change-of-mind return shipping and any related carrier charges.

When applicable, follow the carrier’s instructions for identifying the shipment as returned merchandise. Simple Keeps is not responsible for government, customs, brokerage, or carrier charges caused by incorrect or incomplete return documentation provided by the customer.

If the return is required because the product was damaged, defective, incorrect, or materially misrepresented, Simple Keeps will provide the remedy and reasonable return instructions required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, incorrect, or materially different from its description, contact us within seven days after delivery when reasonably possible.

Include clear photographs of:

• The product;

• The damaged or defective area;

• The packaging;

• The shipping label; and

• Any incorrect item received.

Keep the product and packaging until we finish reviewing the claim. A supplier or carrier may require them as part of the investigation.

Failure to contact us within seven days does not eliminate the 14-day return-request period or any consumer right that cannot legally be waived.

ITEMS THAT GENERALLY CANNOT BE RETURNED

Unless the product is damaged, defective, incorrect, materially misrepresented, or returnable under applicable law, the following products are generally not eligible for change-of-mind returns:

• Customized or personalized products;

• Handmade or made-to-order products after production begins;

• Products altered or damaged by the customer;

• Products showing signs of use, wear, washing, or installation;

• Personal-care, hygiene, or intimate products after their protective seal or packaging has been opened;

• Perishable goods;

• Gift cards;

• Clearance or final-sale products clearly identified as final sale before purchase; and

• Digital products after they have been accessed, downloaded, or electronically delivered.

A product marked final sale is still eligible for an appropriate remedy if it arrives damaged, defective, incorrect, unsafe, or materially different from its description.

DIGITAL PRODUCTS

Digital products cannot ordinarily be physically returned.

A digital product may qualify for a replacement, correction, or refund when:

• The file is defective or corrupted;

• The customer cannot access it because of a problem within our control;

• The wrong digital product was delivered;

• The product is materially different from its description; or

• A refund is required by applicable law.

Digital products are not refundable merely because the customer changed their mind after accessing or downloading the product, except where applicable law requires otherwise.

HANDMADE, CUSTOMIZED, AND MADE-TO-ORDER PRODUCTS

Production may begin shortly after an order is submitted.

A customized, personalized, handmade, or made-to-order product generally cannot be canceled or returned for a change of mind after production begins.

These products remain eligible for an appropriate remedy if they are damaged, defective, incorrect, unsafe, materially different from the approved order, or otherwise covered by applicable law.

ORDER CANCELLATIONS

We will attempt to cancel an order that has not entered processing, production, or fulfillment. Cancellation is not guaranteed after fulfillment or production begins.

If an order has already shipped, the customer may request an eligible return after delivery.

Simple Keeps may cancel an order because of:

• Product unavailability;

• Supplier or inventory errors;

• Incorrect pricing or product information;

• Shipping restrictions;

• Suspected fraud or unauthorized payment;

• Safety concerns; or

• An inability to fulfill the order within the required timeframe.

If Simple Keeps cancels a paid order, we will issue a full refund for the canceled item and any related shipping charge.

RETURN INSPECTION

Returned products are inspected after they arrive at the authorized return facility.

We may reduce or deny a change-of-mind refund if the returned product:

• Is materially different from the product shipped;

• Is missing significant parts or accessories;

• Was damaged after delivery;

• Shows substantial use or wear beyond reasonable inspection; or

• Was returned in violation of the authorization instructions.

Any deduction will be limited to the reasonably documented reduction in value and will only be made where permitted by law.

REFUND PROCESSING

If a return is approved after receipt and inspection, the refund will normally be submitted to the original payment method within seven business days.

The complete return and refund process may take up to 30 days from the date the return is initiated. This period may include:

• Return authorization;

• Customer return transit;

• Delivery to the return facility;

• Product inspection;

• Refund approval and submission; and

• Processing by the customer’s bank or payment provider.

This 30-day estimate does not give Simple Keeps the right to unreasonably delay a refund or override a faster deadline required by applicable law.

After Simple Keeps submits the refund, the customer’s bank or card provider may require additional time to post it to the account.

REFUND METHOD

Refunds are issued to the original payment method whenever possible.

If the original payment method is no longer available, contact us. An alternative refund method may require identity or payment verification.

We do not issue cash refunds for purchases made by card or another electronic payment method.

SHIPPING, DUTIES, AND OTHER CHARGES

For an approved change-of-mind return:

• Original shipping charges are generally nonrefundable;

• The customer pays return shipping; and

• Customs duties, brokerage charges, and government fees paid directly to a carrier or government agency are generally not refundable by Simple Keeps.

If the return results from a damaged, defective, incorrect, unsafe, or materially misrepresented product, Simple Keeps will refund the amounts required by applicable law, which may include the original standard shipping charge and reasonable return costs.

EXCHANGES

Simple Keeps does not guarantee direct product exchanges because products may be supplied by different fulfillment facilities.

When an exchange is unavailable, the customer may return an eligible product for a refund and place a new order.

REPLACEMENTS

If we approve a replacement, it may be shipped by the original supplier or another approved fulfillment source.

A replacement may have its own processing time and tracking number. We will notify you if the original product is unavailable and offer an appropriate alternative or refund.

CHARGEBACKS AND PAYMENT DISPUTES

Contact Simple Keeps before filing a payment dispute so we have an opportunity to investigate and resolve the problem.

Nothing in this section prevents you from exercising a lawful right to dispute an unauthorized or unresolved charge with your payment provider.

ABUSE AND FRAUD

We may refuse a return or refund request supported by reasonable evidence of fraud, return abuse, product substitution, falsified documentation, or intentional damage.

This provision does not permit us to deny a legitimate claim or a consumer right that cannot legally be waived.

MANDATORY CONSUMER RIGHTS

This policy does not limit any consumer protection, warranty, cancellation, return, or refund right that cannot legally be excluded under applicable United States federal or state law or applicable Canadian federal or provincial law.

When mandatory law provides greater rights than this policy, the mandatory law controls.

Simple Keeps
Operated by Couturiers LLC
7901 4th St N, STE 6857
Saint Petersburg, Florida 33702
United States

Email: simplekeeps@couturiersllc.com

Phone: 407-552-5361

Website: https://simplekeeps.com